Shipping policy

Thank you for shopping with us at Thaavu. We aim to process and deliver your orders as soon as we can. 

• Processing Time: Orders are typically processed within 1-3 business days.
• Shipping Options: We offer various shipping methods to meet your needs. Please check the shipping options at checkout for delivery times and fees.
• Delivery Locations: We currently deliver to select areas in Kenya. Please refer to our shipping options for details on your location.
• Cash on Delivery: You can pay for your order upon delivery via our till number 9316107. Please show the rider the M-Pesa confirmation message upon delivery.
• Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information.

Please note, items are shipped only after purchase, and we do not offer a try-before-you-buy option. 

For assistance or questions before purchasing or about delivery, feel free to contact us at +254 705 790 223.